Bilingual Customer Care Representatives (English / French)

Join Accenture for a customer care career that keeps you motivated and moving forward!

Use your skills to provide high-quality, long-term services for our global clients, helping them to achieve high performance. Develop your expertise, while you work with the best people worldwide, in a team oriented environment. If this is your idea of a typical working day, then Accenture is the place to be.

The Company

Accenture Utilities BPO Services is part of Accenture, one of the world's leading management consulting, technology services and outsourcing companies. We've built a reputation for providing superior customer care in the utility industry, setting the benchmark for excellence throughout our Canadian call centres. Our team deals with more than three million customers who rely on us for support with their accounts.

The Opportunity
We believe that satisfied employees result in satisfied customers! Our Niagara contact centre is a showcase facility for Accenture, offering employees an ideal working environment. We want our people to stay, learn and develop, seeing a career with Accenture as a long term opportunity. It all starts with the right attitude, a commitment to excellence and exceptional training.

We are looking for Bilingual (French/English) Customer Care Representatives at our Niagara contact centre. Permanent opportunities are available in variable hour positions working 30 - 40 hours per week, with schedules driven by peak business needs.

Specific responsibilities include:

. Provide excellent customer service in an inbound customer contact environment

. Quickly analyzing and interpreting customer inquiries to identify customer needs

. Listen attentively to customer concerns; demonstrate empathy

. Ask questions as appropriate to discover needs while effectively keyboarding to capture information

. Fulfill customer expectations in a way that also complies with policies, practices and procedures

. Identify and resolve complaints, influence to achieve a solution mutually satisfactory to the customer

. Clarify customer requirements; probe for and confirm understanding of requirements or problem

. Contribute ideas on ways to resolve problems to better serve the customer and /or improve productivity

. Participate in activities designed to improve customer satisfaction and business performance

. Maintain broad knowledge of client products and services

. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking

. Fluent in French and English

. Customer service and/or collections experience

. Excellent communication, listening and interpersonal skills

. Technically savvy

. Detail oriented

. Ability to work independently and exercise good judgment

. Ability to adapt to quickly to changing situations

. Dedication to continuous improvement and customer service excellence

. Previous Call Centre / Contact Centre experience an asset

. A great smile!

. Competitive hourly rate ($12.50 base plus $1 per hour bilingual premium!)

. Extensive paid training

. Chill-out areas (including complimentary coffee, tea, and hot chocolate!)

. On-site work-out facility

. Spacious work stations

Take The Next Step!

If you're a positive, professional team player who enjoys problem-solving and a high energy environment, please apply online at:

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.

Accenture is a global management consulting, technology services and outsourcing company, with 257,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US $27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is

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